Production WordPress / WooCommerce
A serious storefront with traffic, revenue, and the consequences if it breaks. Hand it to a team who watches it 24/7.
For
WordPress + WooCommerce, custom plugins, theme work
Managed Hosting · Concierge
We run it.
You run your business.
A named NZ engineer watches your sites 24/7. Quarterly audits, weekly digests, monthly strategy calls. When something breaks, an engineer's on it in 2 minutes. Not a chatbot.
Named NZ AM Slack channel 99.9% SLA + credits Quarterly audits
kpanel.kapsulecloud.com/managed/incidents
Incident #INC-2026-0042
acme-store.co.nz · DB connection saturation
14:32:01MonitorTTFB > 800ms on /checkout, p95
14:32:14AutoOn-call engineer paged
14:33:42jenAcknowledged · investigating db pool
14:35:18jenConnection limit raised · 100 → 200
14:38:02MonitorTTFB back to baseline · all green
14:55:00jenSlack: incident summary sent to #acme
TomorrowPendingRCA report due in client portal
23 min total, auto-resolved within SLA99.97% MTD
Named
NZ account manager
30s
Incident detection
99.9%
Uptime SLA with credits
Q
Performance + security audits
ManagesWordPress·WooCommerce·Laravel·Next.js·Custom Node·Static·Multi-site fleets·E-commerce
Pricing
Three concierge tiers.
All three include a named NZ engineer, 99.9% uptime SLA with credits, weekly digests, quarterly audits, monthly strategy calls. Bigger tiers add more managed sites, more engineer hours, and tighter response.
Concierge Start
$595/ mo
1 site, named NZ contact.
- 1 production site managed end-to-end
- 4 engineer hours/month included
- Named NZ account manager
- Weekly health digest by email
- Quarterly performance + security audit
- Monthly strategy call
- Incident detection in 30s, engineer engaged in 2min
- 99.9% uptime SLA with credits
Most picked
Concierge Pro
$1,495/ mo
3 sites, Slack channel, on-call.
- Up to 3 production sites
- 12 engineer hours/month included
- Dedicated Slack channel for your team
- Real user + synthetic uptime monitoring
- Quarterly audits + monthly strategy call
- On-call engineering escalation
- Post-incident root-cause reports
- Priority response (4 min target)
Concierge Scale
$3,495/ mo
Up to 10 sites, dedicated infra.
- Up to 10 production sites or apps
- 30 engineer hours/month included
- Dedicated infrastructure on request
- Custom SLA terms negotiable
- On-call engineering across business hours + after-hours
- On-site quarterly visits (NZ)
- Capacity planning + traffic forecasting
- White-glove migrations included
Custom SLA + multi-site discounts available. Talk to a human
Who picks Concierge
When stakes are high enough.
Six common reasons teams hand off site ops to us. If yours doesn't fit, the answer's probably still yes; talk to a human.
Multi-site agency portfolio
10 client sites where someone needs to handle the updates, scans, audits, and incident response.
For
WordPress fleets, Laravel multi-tenant, headless setups
Compliance-sensitive sites
PCI-adjacent storefronts, healthcare-adjacent, NZ Privacy Act sensitive. Quarterly security audits as evidence.
For
Anything requiring documented controls
Production app with no ops team
A growing SaaS where founders are shipping features, not patching CVEs. We watch the wires.
For
Custom Node, Laravel, Python apps
Mission-critical e-commerce
Black Friday rolling. Logistics integrations breaking. You need a Kiwi engineer on call, not a chatbot.
For
WooCommerce + integrations, headless commerce
Off-loading from existing host
Currently on WP Engine / Kinsta. Pay similar money, get NZ team + actual SLA credits when they breach.
For
Any host. Migration included in onboarding.
What we actually do
The work behind 'managed'.
Sixteen things our team owns on your behalf. Every item ships with the Concierge product today; this isn't a roadmap.
Real user + synthetic monitoring
30s detection, 2min engagement
Quarterly performance audits
Quarterly security audits
Post-incident RCA reports
Weekly health digests
Monthly strategy call
Dedicated Slack channel
Database query analysis
OWASP Top 10 audit coverage
Asset + image optimization pass
Capacity planning + forecasting
99.9% SLA with proportional credit
Custom SLA negotiable (Scale)
On-call after-hours (Pro+)
Quarterly on-site visit (Scale)
Vs typical managed providers
Same money. Different team.
| Kapsule Concierge | Typical big-name | |
|---|---|---|
| Named contact who knows your account | NZ engineer, named | Tier-2 ticket queue |
| Incident detection | 30 seconds (synthetic + RUM) | Until a customer complains |
| Engineer engagement on incident | 2 minutes from page | Hours, sometimes the next day |
| Performance + security audits | Quarterly, written report | On request, billed |
| Weekly health digest | Every Monday, by email | Not a thing |
| Communication channel | Slack channel for your team | Email tickets |
| SLA credits when they breach | Proportional to downtime | Apology + maybe a discount |
| Data residency | NZ-governed (Privacy Act 2020) | US or EU usually |
FAQ
Frequently asked questions
Is this WordPress only?+
No. Concierge is generic managed services. We run WordPress, WooCommerce, Laravel, Next.js, custom Node, static sites, headless setups. If it can be deployed, we can manage it.
What counts toward the engineer hours?+
Any work our team does that isn't monitoring or routine maintenance. New feature deploys, custom integrations, security fixes you request, performance tuning, audit follow-ups. Monitoring + incident response + the audits + the digest are all on top, not against the hours.
What happens if we breach the 99.9% SLA?+
Proportional fee credit on the next invoice based on minutes of unavailability. The credit calculation + breach evidence is in the post-incident RCA report. No hoops.
What does 'named NZ account manager' mean?+
A specific human who owns your account. You get their direct email, mobile, and Slack handle. They join your monthly call. When you message the Slack channel, they respond. Not a rotation.
How does the dedicated Slack channel work?+
On Pro and Scale, we set up a shared Slack channel between your team and your account manager + on-call engineer. Async by default, urgent when needed. Response targets enforced at the channel level.
Can we migrate from WP Engine / Kinsta?+
Yes, included in onboarding. Week 1 is discovery + migration plan. Week 2 is the migration itself (DNS flip outside business hours, zero downtime). No fee, no fuss.
Are infrastructure costs included in the price?+
The hosting infrastructure (servers, CDN, backups) is included up to the tier limits (1/3/10 sites). If you need dedicated infrastructure beyond a standard cluster (custom IPs, dedicated CPU pool, specific compliance setup), that's a Scale conversation.
Can we cancel month-to-month?+
Yes, no lock-in on Start or Pro. 30-day notice. Scale customers typically run on a 12-month term for budgeting + custom SLA reasons, but it's negotiable.
Talk to a human first
Start Concierge Pro at $1,495/mo.
Or tell us about your sites first and we'll recommend the right tier. No lock-in on Start/Pro.