Legal
Last updated: 11 May 2026
This Acceptable Use Policy describes activities that are not allowed on Kapsule Cloud. By using our service, you agree to comply with this policy.
We aim to be reasonable. We will give you notice and a chance to fix issues before suspending an account, except for serious or illegal activities.
Illegal content of any kind under New Zealand law.
Child sexual abuse material. This results in immediate account termination and a report to NetSafe and NZ Police.
Spam, unsolicited bulk email, or email sent without recipient consent.
Phishing, malware distribution, or fraud.
Network abuse: DDoS attacks, port scanning, brute force attacks, or any attempt to compromise other systems.
Cryptocurrency mining on shared hosting plans (uses excessive shared resources). Mining is permitted on dedicated VPS plans.
Content that infringes copyright, trademarks, or intellectual property of others.
Hateful content targeting people based on race, religion, gender, sexuality, or other protected characteristics.
All plans have generous but not unlimited resources. If your site consistently exceeds the CPU, RAM, or disk I/O allocated to your plan, well let you know and help you choose a more suitable plan.
We do not throttle, suspend, or surprise-charge customers for resource usage without notice.
Most issues are resolved by a conversation. We will contact you, explain the issue, and give you a reasonable timeframe to fix it.
For serious violations (illegal content, active harm to others), we may suspend immediately. We will still notify you and explain why.
Account termination is a last resort, used only after warnings have been ignored or for the most serious violations.
If you believe a Kapsule Cloud customer is violating this policy, email [email protected] with ABUSE in the subject line. We will investigate within 24 hours.