Kapsule Cloud — Hosting that's actually honest

This Privacy Policy explains how Kapsule Group Limited (“Kapsule Cloud”) collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

We collect information you provide directly: name, email address, billing information, and support communications. We also collect usage data including server logs, IP addresses, and service performance metrics necessary to operate and improve our services.

How we use your information

We use your information to provide and improve our services, process payments, send transactional emails (invoices, renewal notices, service alerts), and respond to support requests. We do not sell your personal information to third parties.

Data storage and security

Your data is stored on servers located in New Zealand and Australia. We implement industry-standard security measures including encryption in transit and at rest. Access to customer data is restricted to authorised staff on a need-to-know basis.

Cookies

We use essential cookies to maintain your login session and prevent fraud. We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, though this may affect your ability to log in.

Third-party services

We use Stripe for payment processing (subject to Stripe's privacy policy), Cloudflare for DDoS protection and content delivery, and Resend for transactional email delivery. These services may process some of your data as described in their respective privacy policies.

Data retention

We retain your personal information for as long as your account is active and for a reasonable period afterward for legal and accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

Your rights

Under the NZ Privacy Act 2020, you have the right to access personal information we hold about you, and to request corrections. You may also request deletion of your data, subject to our legal obligations. To exercise these rights, contact [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Privacy enquiries: [email protected] · Kapsule Group Limited, Auckland, New Zealand.