Kaupapa Whakahoki Moni

Ko tēnei Kaupapa Whakahoki Moni e whakamārama ana i ngā wā e āhei ai te whakahoki moni mō ngā Ratonga Kapsule Cloud. He waahanga tēnei o ā mātou Kupu Ratonga. Ko ngā kupu whakanui i whakamahia engari kāore i tuhia mai ki konei, kua tauwhirowhiro ngā tikanga ki ngā Kupu Ratonga.

Kahore he mea i roto i tēnei Kaupapa Whakahoki Moni e whakakāhore, e whakatāea rānei i ngā tika koe pea e āhei ana i raro i te Consumer Guarantees Act 1993, te Fair Trading Act 1986, me ētahi atu ture hoki e kore e taea te whakaae kore.

#1.1 Mēnā koe he kaihoko hou, ā karekau koe e ngata ki ngā Ratonga, ka taea e koe te tono i te whakautu katoa o ō moni tuatahi mo te Mahere Kaupapa mā te whakakorekore me te tuku i te tono whakautu i roto i te toru tekau (30) rā o te rā o ō Ïnvoice utu tuatahi mo tērā Mahere (te 'Painga Wā'). 1.2 Ka pa te āheitanga ki ngā tauhokohoko marama me te tau-ā-tau ki: (a) Cloud Start; (b) Cloud Pro; (c) Cloud Scale; me (d) Cloud Power.

#1.3 Ka kore te āheitanga e pa ki: (a) ngā utu whakahoki (ko te utu tuatahi anake mo te Mahere hou e pa ana); (b) ngā Kaihoko kua oti ke te whakarite i te Kapsule Cloud Account, nō mua, nō mua rānei kua riro i te whakautu i raro i tēnei Kaupapa; (c) te rehitarē rohe, te whakahoki, te whakawhiti, me te whakaoranga Utu (tirohia te wāhanga 4); (d) ngā Tohu SSL i hoatu (i te mea e whānui ana te utu); (e) ngā Utu whakatakitaki, whakawhiti, ratonga parakamu, me te tohu akoranga kua whakatuturutia e te mea nui; (f) ngā Utu tāpiri i runga i te whakamahi kua oti ke te kai; (g) ngā Akhauwha i whakamutu e mātou mo te whakatöroa i ngā Kupu Ranga me te AUP (tirohia te wāhanga 5); (h) ngā utu pūtea tuatoru i whakahuri e mātou (hāngai tonu, ngā utu rehiwhitirī, ngā utu tumuaki utu, me ngā taake kāwanatanga e kore e taea e mātou te whakahoki); (i) ngā Whakamatautau Koreutu, e kore nei e utu i te tuatahi; (j) ngā Ratonga Beta, e hoatu ana i roto i te 'HEI TE PEA' me te kupu āheitanga whakautu kore; nō mua rānei (k) ngā tono whakautu i tukua ake i te mutunga o te Painga Wā.

#1.4 Hei tono whakautu i raro i tēnei wāhanga, whakawhiti ki [email protected], me te tuwhera i te kareta utu a-moni i roto i te KPanel i roto i te Painga Wā.

#1.5 Ka taea e mātou, i ā mātou whakatupato, te whakau i te āheitanga inā mātou e whakapono whānui ana kua whakamahia te Akhauwha i te whakatoronga o ngā Kupu Ranga, o te AUP rānei, nō mua rānei te āheitanga e kīia ana i te whātuparitanga kino (hāngai tonu, ngā whakatupuranga tuatupu e te tangata kotahi hei tiki i ngā whakautu tuatupu).

#2.1 Ka taea e koe te whakakore i tetahi Ratonga i tetahi wā i muri mai a KPanel.

#2.2 Ngā tonotanga marama. Ka whakakapinga te whakakore i te mutunga o te marama tonutanga o nāianei. Kaore he utu whakahoki e āpiti kia te wāhanga kāore i whakamahia o te marama o nāianei.

#2.3 Ngā tonotanga tau. Ki te whakakore koe i te tonotanga tau i muri ake i te Wā Garantī, ka taea e koe te karanga mo te utu whakahoki whakataurite i te tatauranga nei: Whakahoki = (Utu Tau × Marama katoa kāore i whakamahia ÷ 12) − Whakaiti tau i āpitihia − Ngā mea kaore e whakahoki. I hea: (a) ko te Marama katoa kāore i whakamahia he tohu i te maha o ngā marama katoa e toe ana i te marama tonutanga tau i te rā e whakakapinga ai te whakakore, piri iho; (b) ko te Whakaiti tau i āpitihia he tohu i te uara o tetahi whakaiti i āpitihia na te mea i whiriwhiria e koe te tonutanga tau, tatauranga rite ai te rerekē i waenga i te reiti marama ōrite × marama i whakamahia me te nui i utu tonutanga koe i muri i te whakaraweke puta noa i ngā marama i whakamahia; me (c) ko ngā mea kaore e whakahoki he tohu i tetahi Utu rohe, Utu SSL, Utu whakatūtuki, me tetahi atu mea i whakatohua he kaore e whakahoki i ngā whakatupuranga 1.3 me 4.

#2.4 Ki te hutia e te tatauranga i te whakatupuranga 2.3 te nui kino (na te mea kua whakamahia koe e koe i te Ratonga i te reiti teitei ake i te reiti tau i utu koe), kaore he utu whakahoki e āpiti me kaore hoki he nui e whai ake.

#3.1 Ko te whāmatautanga koreutu Cloud Start e kore e hiahia i tētahi huarahi utu, ā e kore hoki e ahu ake he Utu.

#3.2 Ki te whakapiki, ki te huri rānei ki tētahi Mahere utu i roto i te Whāmatautanga, ka tiimata te Rautanga Wāhānga i roto i te āwanga 1 i te rā o tō kupu utu tuatahi i runga i te Mahere kua whakapikia, kua hurihia rānei.

#3.3 Ki te kore koe e whakapiki, ki te kore hoki e whakakāhore i mua i te mutunga o te Whāmatautanga, ka haere tonu te Ratonga i te utu Cloud Start o tērā wā. Ka tiimata anō te Rautanga Wāhānga i roto i te āwanga 1 i te rā o tō kupu utu tuatahi.

#4.1 Ko nga Utu mo te rehitatanga ingoa āina, te whakahou, te whakawhiti, me te whakaora ka utua e matou ki te Registry e tika ana mo ou take. Kaore e taea te whiwhi utu mai ano nga Utu nei kua tukua atu ki te Registry, ahakoa ka whakamahi tonu koe i etahi atu Kapsule Cloud Services, ahakoa ka whakakore koe i roto i te Wā Warantī.

#4.2 Ko te kaore e taea te whiwhi utu mai i te whakatakoto nei 4.1 e whakaatu ana i te mea ka puta mai he utu e kore e taea te whiti ake ki te Registry mo ou take i te wā o te rehitatanga, te whakahou ranei.

#4.3 Ki te kore te rehitatanga ingoa āina ma te hē o ō mea (haumitanga, kua whakakorea e te Registry kaore nei ma tō mahi, kore ranei he mahi, he hapa punaha ranei o to matou taha), ka whiwhi utu mai koe i te Utu e tika ana i te katoa.

#4.4 Ki te whakawiti ingoa āina atu i a matou i ou tononga, kaore matou e whiwhi utu mai i tetahi waahanga o te wā rehitatanga.

#5.1 Ki te whakamutua e mātou, ki te whakatāmutua rānei i ngā Ratonga nā te mea kua whakatotinga e koe i te Terms of Service, AUP, me ngā kaupapahere kē atu e whai wāhi ana ki te Terms of Service: (a) ehara koe i te tika ki te whakahoki i ngā Utu katoa, tae atu ki ngā Utu tau i mua, me ngā Utu tāpiri i mua; (b) ka taea e mātou te pupuri, te whakamoti, me te tiaki rānei i te Customer Content i runga i te Terms of Service; me (c) ka taea e mātou te whakakore i te mea e tika ana koe ki a mātou i te mea ka tika koe ki a mātou, tae atu ki ngā utu ture me ngā ihu toru.

#5.2 Ehara te Clause 5.1 i te whai mahi ki te wāhi ka whai mahi a te ture ki te whakahoki (hāuira, ki te kāore kia tutuki te consumer guarantee i raro i te Consumer Guarantees Act 1993).

#6.1 Ko ngā whakahoki moni i whakaae ai ka whakahokia ki te rauemi utu taketake i whakamahia mo te mahinga. Ki te kore e waatea te rauemi utu taketake, ka taea e mātou te whakariterite i tētahi atu rauemi (hei tauira, te tuku moni pākē ki tētahi pūkete pānui kei runga i tō ingoa) i roto i ia take takitahi.

#6.2 Ka whakamahi mātou i ngā whakapapa utanga toiora e whai wāhi ai kia oti te tukatuka i ngā whakahoki moni i whakaae ai i roto i te rima (5) rā mahi i muri i te whakaaetanga. Ka whakaaro pea tō pākē, tō kaari rānei kē te roa ake o te wā kia whakauru ai te moni ki tō pūkete; kei waho tēnei i tō mātou whakahaere.

#6.3 Ko ngā whakahoki moni ka tonoa i roto i ngā tāra o Aotearoa (NZD). Ki te utu koe i tētahi atu moni, ka rerekē pea te rāte taurangi i te wā o te whakahoki mai i te rāte i te wā o te utu, ā, ehara mātou i te hāpai kanohi mō te rerekēnga.

#6.4 Ka whakahokia te GST kei roto i tō utu taketake, i te rārangi tuturu. Ka tonoa e mātou he karahipi whakatūtuki ki te mea e hiahiatia ana e te Goods and Services Tax Act 1985.

#7.1 I mua i te whakatupuranga tango moni, tēnā koa whakapā mai ki a matou i [email protected]. Ka mahi tahi matou ki a koe mā te whakapono pai hoki ki te whakatau i ngā āhuatanga tika o te tuku moni.

#7.2 Ko te tango moni i whakatupu mā te moni e tika ana te utu me tērā aua he hapa tuku moni whaitake, e taea te whakaaro he waihanga nui o te Kupu Whakataunga Ratonga. E taea e matou: (a) whakahoki i te moni e tautohetohe ana, tahi ai ki ngā utu pīnī, kaari rānei e tutuki ai i a matou i te whakapaturi i te tango moni; (b) tūtei, whakamutu rānei i te Pūkete i te wā tonu; (c) whakatapu i te tuku ratonga atu ki a koe, tae atu ki te whakatapu i ngā Pūkete e heke mai; me (d) tuku i te tango moni ki ngā ratonga whakapana rēwera me ngā kaihoko utu.

#7.3 E kore te Kupu 7.2 e whai ture ki te tango moni i puta i te whakamahi kore whakaaetanga o tō tikanga utu e tētahi atu tangata (a kua whiwhi matou i te karanga tere), ā, e kore rānei e tohu ki te hapa tuku moni tika kāore i matou i whakatau i roto i te wā e tika ana.

#8.1 Ki te kore e tutuki ake i ngā whāinga wātea i roto i te Service Level Agreement, ko au remedē ko te service credit e whakaatuhia ana i te SLA.

#8.2 Ko ngā Service Level Agreement whakakitea e tāpirihia ana ki au invoice e haere mai. Ehara i te moni taurewa, ā, ehara i te mea e taea te tuku, haunga he whakahoki moni taurewa e tonoa ana e te ture.

#9.1 Kaore he mea i roto i tenei Kaupapa Utu Whakamuri e whakakorea, e aukati, e whakatika ranei i tetahi guarantee a te kaihoko, tika, o tika ranei kei a koe i raro i te Consumer Guarantees Act 1993, te Fair Trading Act 1986, o tetahi atu ture e kore e taea te whakakorea.

#9.2 Mena ko koe he kaihoko (i roto i te tikanga o te Consumer Guarantees Act 1993) a he whakaaro koe na tetahi Service i rahua ai tetahi guarantee a te kaihoko, waihoki ki a matou i [email protected]. Ka mahi tahi matou ki a koe kia whakatau ai i te take, ka whai ake nei hei ahuatanga: ka whakatika i te rahua, ka tuku utu whakamuri, o ka tuku kaute, e ai ki te ahuatanga o te rahua.

#10.1 Mēnā he whakahē koe i ā mātou whakatupuranga whiwhinga, e taea e koe te whakatinana i te kaupapa ki [email protected] hei arotake e tētahi mema tokoroa o ā mātou rōpū.

#10.2 Mēnā kāore i te whakaotinga te kaupapa e te whakatinana, ka pānui te tukanga whakaoti tautohetohe i roto i te wāhanga 19 o ngā Terms of Service.

Ka whakahou pea māua i tēnei Kaupapa Whakahoki Moni i ngā wā. Ko ngā āhuatanga nui ka whaimana anake ki ngā Mahere i hokona, i whakanuia rānei i muri ake i te rā whakamarietanga o te āhuatanga. Ko ngā Mahere o mua i hokona i mua i te āhuatanga ka noho tonu ki raro i te putanga o tēnei Kaupapa Whakahoki Moni i te wā o te hokonga, a, kia tae ki te whakanuinga e whai ake.

Kapsule Group Limited, Christchurch, New Zealand.

Pūtea: [email protected]

Whakapiki: [email protected]